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Thank you for your e-mail regarding your recent order. We are pleased to assist you.

You are always able to check the status of your order or any replacement order we send on our website.

If our website is not recognizing you e-mail address there could be a number of problems that could cause this issue. If it has been longer than 60 days since you last logged in your account is locked out and you would need to create a new one. Are you sure that you are registered under that e-mail address?

After each order, if we have your e-mail address in our system, you will receive a confirmation e-mail listing the details of the order. You will also receive an e-mail containing your tracking number once the package actually ships.

You can check your order status, or order history at any time on our website. Please click on the link below or 'copy and paste' the URL into the address line of your browser.

https://www.victoriassecret.com/html...vc/orderstatus